Before you send a request
- Include your locale and the page where you encountered the issue.
- Never email passwords, payment details, or other sensitive information.
- Billing and eligible refunds are verified against payment and credit-ledger records.
Product and project support
Include your locale, page URL, device/browser, time of the issue, and steps to reproduce it. You may attach screenshots without sensitive information. Never send passwords or payment-card details by email.
Credits, subscriptions, and billing
Include the account email, order or task identifier, and a short description. Billing and eligible refunds are checked against payment-service and credit-ledger transaction records.
Privacy requests
Use the subject “Privacy Request” for access, correction, deletion, portability, or objection requests. We may verify your identity to protect the account, but we will never ask for your password by email.
Security and accessibility
If you find a vulnerability, avoid accessing other users’ data and send reproducible details. For accessibility issues, name the assistive technology and affected flow. Send all requests to support@gardengpt.ai.